SanGrafix Video Game Company Business Process

SanGrafix Video Game Company Business sourThe BMI was reveal of analyzing and selecting vital aras of SanGrafix Video Game Company. It was prepared on March 22, 2017. regardless of how well the conjunction plans for downtime errors, there is a chance that this will bef either and the main(prenominal) point of consideration is how fast the club is able to withhold from such errors.PurposeThe purpose of this document is to identify and prioritize conglomerate system components in line with business processes that the system supports. It has the fol low gearing moveDetermining business processes and the areas that anticipate critical recoveryIdentifying resource requirements as per their urgency deep down the attach toIdentifying recovery priorities for system resources based on the urgency of required production (Gadir et al., 2015).2. governance DescriptionSanGrafix is a television game club of the 21st century that endeavors to grow a glinting experience with each video game they create. They are known to admit the gambling experience to the next train as they aim to create a gaming experience that completely assimilates the real life experience. The go with has a bulk of its first-hand market in America. It offers a great modification of games from car racing to combat games all of which are the state of the wile quality.The fraternity works under the principles of getting better and making the customer experience better and improved with each untested(a) product that is launched to the market. The association is highly reliant on top notch technology which drives the pattern behind each of their amazing products and hence its competitiveness is highly dependent on its ability to ensure they minimize errors or enhance their potency to recover from such errors within the shortest time (Master, 2014). The gild is mise en scene its footprints in an industry where the competition from other companies is fierce, and the chance of being kicked out and rendered troopsile are beyond high. The company has a huge basement of employees all performing different specialized tasks aimed at ensuring continuous provision of function to its clients. There are the technical engineers who are in charge of development and maintain the companys system performing at optimal levels which include the communicate infrastructure, the hardware and software components. They are also in charge of creating the gaming programs that the company uses. The company as well has developers who come up with the games as well as constantly improving on them now and then according to developments in the market. The business has a vibrant marketing discussion section which is always at the forefront of letting the consumers aware of any new products. The marketing team is as well in charge of creating and access up with news ways by means of which the company croup increment its reach to the market. The marketing team has been using the online political program as the main channel of marketing.3. BIA Data CollectionThe company as earlier mentioned uses the online platform as the main tool of marketing. The bulk of the sales are put down by dint of the online shop while other sales are through and online catalogs. Calls can also be made to the head of the department where financial aid is offered regarding sales or any other queries that the clients might have.3.1 Determine Process and System CriticalityE-commerce processes are the heart and soul of SanGrafix Company since a huge percentage of the sales are recorded through the e-commerce platform. The majority of the clients do not even have the idea of where the company is fixed somatogeneticly their interaction with the company is mostly limited to the e-commerce platform. As a solution, the e-commerce processes are quintessential to the firm. The e-commerce processes of online payments include the transfer of funds from the buyers account to the ban ks accounts.The majority of companies in the gaming industry is set on creating profits and so does SanGrafix and among the key supporters in the gaming profit generators is the E-mail based communications and the network that allows for multi-player support over a network for the company. Far off clients reach the company through emails where they place their orders waiting for delivery or response through the emails. The same emails are highly used within the company structure to pass information from one source to another(prenominal) every time it is deemed necessary to pass information around. The same email communication platform is highly utilized to get information somewhat customers reaction towards certain products as the company has made it their traditions to seek the feelings of the customers towards function delivery and product performance. The customers are encouraged to use the email run more than the telephone mode to let the company know their reactions.The co mpany is practically in existence due to its online presence more than the physical presence. As a result, the Marketing and public relations sector are as well critically dependent on the online platform. The company conducts most of its marketing through its website as well as another host of social media pages it operates. The company has a view of following across the non-homogeneous social platforms who keep on increasing every so time. The followers are always keen and eager to learn of new products or any new information regarding their favorite product while at the same time there is a team of dedicated personnel office who is always ready to feed the market with any form of information deemed necessary. Through this continuous exchange, the company can round its market while at the same time maintain a high level of public relations with the clients.Other departments that require the online presence within the company but at a lowered rate include the search and develo pment activities where research on how to improve on the current products is carried out. A team of developers who work on flexible working durations requires the online platform to expand the creativity into making the video games of the future. Customer service handling can be carried out through the online platform as well as through the telephone channels.Mission/Business ProcessDescriptione-commerce processesprocesses through which the company accepts payments for productsMarketing and public relationsMechanism through which the company markets its products to the marketResearch and development activitiesProcess of coming up with new products and improving existing onesCustomer service handlingMight require twain online and telephone lines3.1.1 Identify Outage Impacts and Estimated DowntimeSome of the potential outages that face the company include power outages which are normally rare and far in between. Nonetheless, the company is well equipped with a secondary source of mu scularity that automatically reconnects as soon as a power outage is experient which narrows the downtime experienced as the switch the second source of energy is intimately immediate.A server calve also negatively affects the operations of the company since most of their online activities would be brought to a halt. Nonetheless, the downtime experienced in this is short since it would unless take a few moments to get hosting from other servers while a repair is being done to the companys server. A website hack would also be catastrophic to the company since lots of business is done through the website. The downtime in this would be long since tracking hacking activities could be tedious and long to keep an eye on (Cordero et al., 2011).Outage ImpactsSevere = a lot of money and timeModerate = low fees and limited timeMinimal = limited cost and timeIf of a power outage the company suffers minimal impact since business is barely unnatural by the power outage given the time lapse between transposition the secondary power source is almost immediately. As a result power outage is a minimal impact outage to the company. Server crash carries the intermediate impact since getting another web to host the company is both costly and could take some moments hence negatively affecting the business. A hacking problem could have severe impact on the business since the heart of time and info lost in the process is a lot and could compromise the integrity and public confidence of the company besides violating the federation laws of protecting the client information and this could be followed by unending lawsuits that could beseech SanGrafix out of the gaming industry business (Wiggins, 2008).Estimated DowntimeMaximum Tolerable Downtime (MTD) by the company is the least time possible to get the business mathematical operation again at the least costRecovery Time documentary (RTO) allocated to a power outage as well as server crash is minimal while the RTO for hack ing could be extended.Recovery Point Objective (RPO) for the company is daily hence it will lose a days data which is not so devastating for business.Mission/Business ProcessMTDRTORPO forefinger outageless(prenominal) than 1 hourLess than 1 hourLess than 1 hourServer crash6 hours4 hours12 hoursHacking72 hours48 hours12 hours3.2 Identify Recovery Priorities for System ResourcesThe recovery time required for several outages is variant from each other.PrioritySystem Resource/ComponentRecovery Time ObjectivePower outage electricityAlmost immediately to rebuildServer crashOptiplex GX280Less than 12 hours to get another hostHackingOptiplex GX280Less than 72 hours to reconstructReferencesMaster, L. L. (2014). Assessing threats and setting priorities for conservation. Conservation of networks, 5(4), 559-563Cordero, A., Gonzalez, N., Chen, Z., Campos, R., Polanco, A., Melfi, D., Ouchaou, M. (2011). U.S. Patent Application No. 09/789,834.Gadir, O. M., Subbanna, K., Vayyala, A. R., Shanmugam , H., Bodas, A. P., Tripathy, T. K., Rao, K. H. (2015). U.S. Patent No. 6,944,785. Washington, DC U.S. Patent and brandmark Office.Wiggins, C. (2008). U.S. Patent No. 5,717,604. Washington, DC U.S. Patent and Trademark Office.